Practice Transformation Team
Our team has experience working across primary care, specialty care and large health systems. They have experience working with several different Electronic Medical Records (EMRs), developing workflows, educating and training practices on healthcare programs, and supporting performance improvement plans.
The goal of the Practice Transformation Team is to provide support to practices by assisting them in developing and improving their workflows and processes to address opportunities to facilitate a more proactive approach to population health management.
Lauren Talley joined the DVACO Practice Transformation Team in 2018. Prior to joining the ACO, Lauren’s background included working as a practice manager in various specialties including OB-GYN, Bariatrics, General and Colorectal Surgery. Her experience working in an ACO practice, using various EMR systems, clinical workflows and practice operations has proven beneficial in her work with member practices. This work includes optimizing patient outcomes by analyzing data and improving processes and operations within the practices. In addition, Lauren has led different initiatives and created internal and external education documents on various healthcare programs, including Telehealth toolkits, to assist practices with implementation of telehealth during the Public Health Emergency. She often collaborates closely with other teams and departments within the DVACO to continue to accelerate the successful transformation to high quality value-based care for our patient populations.
Letitia Chester joined the DVACO in March 2023 as a Practice Transformation Coach. With a genuine passion and commitment to providing quality care, Letitia has over 15 years’ experience in Primary Care and Specialty Practices. Letitia comes to us from ChristianaCare where she worked as a Medical Assistant and Manager of Practice Operations – Primary Care. During her career at ChristianaCare, Letitia was a part of a team that facilitated a pilot to transform primary care into a Teamlet model of care. Once a member of the MLHC Patient Outreach Coordination Team, Letitia has worked closely with practices to improve the overall health of the population by closing gaps in cares for several quality payor programs. Letitia currently lives in Delaware. When she is not working, she enjoys traveling, spending time with her family and practicing self-care. Letitia has a Bachelor of Sciences in Healthcare Management from Immaculata University and have hopes of obtaining a master’s degree in the near future.
Dawn has been a registered nurse for over 30 years. Her clinical background includes medical-surgical, insurance home care coordinator, IV team/infusion therapy (including home infusion therapy and management), hematology/oncology infusion nurse, and primary care practice (transitional care management, care coordination, and PCMH project lead). She joined the DVACO in 2016 as a Nurse Care Coordinator, providing support to patients and physicians to improve health outcomes. In 2017, she transitioned to the Practice Transformation team and this has allowed her to expand her work to include providing support to our member practices and their staff. She has been able to use her skills to work with practices to obtain their PCMH recognition and meet ever changing MIPS requirements. Working with practices on quality improvement, closing patient gaps in care, improving care, and utilizing data to optimize key performance indicators in the value-based environment has taken her work full circle with the ultimate goal of improving the quality of patient care and the patient’s care experience.
Charles Pascale III, who joined the DVACO in March of 2020 is Licensed Practice Nurse and has been in the medical field for 18 years, starting out at Riddle Memorial Hospital. Riddle is where his passion for healthcare and patient care was recognized. Charles has spent 12 years in primary care settings and of those, 7 years managing and collaborating practice transformation. Charles enjoys working directly with practice leads and providers helping them with workflows as it relates to quality patient care.
Charles is married with 3 children. In his spare time Charles enjoys coaching his children in sports, traveling, Philadelphia sports and spending time at the beach with his family and friends. Charles has also been a volunteer firefighter since 1996. Charles and his family currently reside in Delaware County.
Milana graduated with an Associates in Applied Science in 2003, receiving a Bachelor of Science in nursing in 2009. She began her nursing career at Main Line Health (MLH) in 2003, working in various areas including Oncology, Medical- Surgical, Telemetry, Orthopedics and Trauma. Throughout her 14 years with MLH she worked at Bryn Mawr Hospital and Paoli Hospital. In 2017, she decided to transition to a care coordination role leaving MLH to build her career at Aetna. Having gained Care Coordination experience, she had the opportunity to return to MLH/DVACO and joined the team working with the Medicare population. Throughout the last 4.5 years with DVACO, Milana worked on the MSSP team, working with a specific population of patients in MLH Bundle program managing COPD, CHF, UTI, and Sepsis patients, transitioning to the Employed ACO with Jefferson employees. Most recently she joined the Practice Transformation Team. DVACO has allowed her to use the skills that have been gained to educate and encourage the current patient population to navigate their benefits to maximize their medical needs. Milana is very proud to be a part of the DVACO team and will continue striving towards strengthening her skills and expanding her knowledge base as she learns with Practice Transformation and working directly with the practices.
Milana currently resides in Chester County, PA with her 2 children and family pets.